This site is owned wholly owned by FREESPACING AIR SOLUTIONS LIMITED our offices are based in NIGERIA. We take pride in our ability to enhance your writing effortlessly with our expertly executed content creation services. However, to fully enjoy your experience with our website, we encourage you to review the terms and conditions before using our services or navigating our site.
The following information defines the legal obligations and responsibilities between Transformingcontent.co and you, the user, designed to ensure that your experience on the website is safe and secure.
As a website user, it's essential to be aware that the website's terms and conditions may change occasionally. The website's features or functionality may change due to new laws or regulations, modifications, or other reasons. It is your duty to frequently examine the terms and conditions so that you are aware of any changes that could impact you. You declare your acceptance of the amended terms if you use the website after modifications have been made to the terms and conditions. Inadequate comprehension of the revised terms and conditions might have unforeseen effects, including breaches of website policies or a misinterpretation of your rights and obligations.
By browsing our website and using our services, you acknowledge and voluntarily agree to comply with the terms and conditions outlined herein. We are confident that our services will meet and exceed your expectations, and we look forward to serving you with professionalism and excellence.
If you do not wish to be bound by our terms, we strongly recommend that you consider searching for alternative content services that are more suitable for you and refrain from using our website. It is crucial to us that our clients are satisfied with our services, and we take this matter seriously.
To get started with your content request, we require you to create an account with us. This vital step guarantees seamless communication between you and our team and ensures uncomplicated and efficient payments are processed. Our commitment to your success drives us to deliver exceptional service, and we are excited to partner with you to achieve your goals.
Should you encounter any challenges while creating your account, we encourage you to contact us immediately. Our team of experts is dedicated to providing you with the support you need to overcome any obstacles that may arise. In addition, we are committed to making the account creation process as straightforward as possible so that you can access our exceptional services without delay.
You agree to provide accurate, up-to-date, and comprehensive information throughout the registration process. If you fail to maintain these terms, you could suspend or terminate your account.
Once your account is created, please note that you are responsible for maintaining the confidentiality of your account information, including your username and password. In addition, you agree to accept responsibility for all activities that occur under your account or password.
We may terminate or suspend your account and restrict your use of all or any part of our website at any time if we believe you are in violation of our terms. We reserve the right to refuse Services or terminate accounts if your behaviour gives justified reason to do so. This will be the case if you are in breach of applicable laws, applicable contractual provisions, our guidelines.
You must not use any our Service: (i) in any way that causes, or is likely to cause, our Service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience, or anxiety.
You also have the right to close your account, simply let us know by using our contact form or sending us an email and we will take the necessary step to close your account.
The delivery of all content material to clients is conducted digitally, both through our website and via email. Upon placing an order, customers will be provided with an estimated delivery timeframe indicating when they can expect to receive their copy. It is important to note that this timeframe is an approximation. While we exert every effort to meet these deadlines, we cannot be held responsible for any delays caused. Once a customer's order is processed and confirmed, they will receive a confirmation email outlining the specific work that has been agreed upon for their delivery. Please be aware that once an order has been placed, customers are unable to make any amendments to the initial brief.
You can purchase our services using a debit or credit card. You will see that transaction in your bank statement as TCFA_NIGERIA. We can only start writing content for your project once we receive full payment for this service. We retain the right to cancel your order if your payment is denied. We take reasonable measures to protect the security of your payment information, but we are not responsible for any harm caused by its interception, loss, or misuse.
In the event that a customer is dissatisfied with a completed order, it is essential for them to follow specific guidelines to ensure a swift resolution. Prior to making a formal complaint, customers are required to give the writer an opportunity to revise the content based on their feedback. If, after the amendments have been made by the writer, the customer remains unsatisfied, they may proceed with a refund request. Refunds are granted solely at our discretion and are reserved for exceptional circumstances. As a first step, customers will be offered the option to have a different writer assigned to the task at no additional cost. Customers who wish to file a complaint, request a refund, or request a rewrite must notify us within seven working days of receiving the original copy. Refunds will only be considered in situations where we believe there is a significant deviation between the final product and the original brief.
The information and resources on our website, such as text, graphics, pictures, logos, symbols, videos, software, and sound recordings, are the property of our business and are shielded from infringement by relevant intellectual property laws. You may only view and use our website for personal, non-commercial needs. Without our prior written approval, you are not permitted to copy, distribute, edit, publish, licence, transmit, or sell any content or materials on our website. Legal action could be taken if someone uses our intellectual property without permission. We ask that you reciprocate by respecting the rights of others to their intellectual property. Please get in touch with us if you think any of the material on our website violates your intellectual property rights.
If you are not satisfied by our services or have any issue with our website, please contact us immediately with any complaints or issues that you are facing. We encourage you to first contact us either by our contact form or using support@ transformingcontent.co. Our team will make sure that any issues are dealt with swiftly and fairly, our primary goal is to rectify any problems you are facing and provide you with a satisfactory solution. Our team will review each case carefully and impartially, we advise to please share as much information as possible.
Should our first resolution not be satisfactory, we then escalate the issue further and ask that you provide your case in writing with any further details that may have not been provided initially. Our team will carefully consider all pertinent issues in the dispute and work to find a solution that is acceptable to the client and ends the issue. We will hold a meeting with our team and the customers to come to an agreement. The decision reached at the dispute meeting is final, but we reserve the right to review it if new information becomes available that wasn't at hand when the first decision was made or if our customer care team discovers that the data previously used to reach the decision had any errors.
Should you still not be satisfied with our resolution we will need to involve a third-party complaint regulator to oversee this issue. they will act in an unbiased manner to ensure the correct resolution is found.
We treat all issues respectfully, discreetly, and in accordance with natural justice to make sure they are settled fairly and in a way that protects the interests of all parties.
Our top priority is to protect your data and privacy. We are dedicated to upholding its confidentiality and preventing unauthorised access since we know how sensitive the personal information you submit to us is.
To guarantee that your data is protected and used only for the purposes you have authorised, we have established strong security measures and processes. Our privacy policy describes the categories of information we gather, how we use it, and the security precautions we use.
Before using our website, we highly advise you to read our privacy policy in its entirety since it contains crucial information about your rights and how we manage your personal information.
We try our best to ensure the information we give you is accurate and complete, but we can't promise that it will always be perfect or suitable for your needs.
If you use our website or services and something goes wrong, we are not responsible for any damages or losses you may suffer. This includes direct and indirect damages, like money you may lose, and punitive damages, like fines.
We can't guarantee that our website or services will always be available or work perfectly. In addition, we may change or stop some parts of our website or services without warning, and we are not responsible for any problems that may result.
If you use our website or services and something goes wrong, you agree that we aren't responsible and won't try to make us pay for any losses, damages, or costs. This includes things such as legal fees.
In the unlikely event of a disagreement or dispute between you and us about our website or services, we want to work it out fairly and reasonably. Therefore, we agree that any dispute or claim will be resolved through arbitration. The arbitration will be conducted by a neutral arbitrator who is agreed upon by both parties.
The governing law for this agreement will be the law of the NIGERIA , where we are located. This means that if there's a legal issue, the law of our location will apply.
By using our website or services, you agree to this dispute resolution process and the governing law. If you don't agree, you shouldn't use our website or services.
If you have any questions or queries about our terms and conditions, please contact us via our contact form.
